Why do you require a credit card to register and bid?
We want to ensure that all our bidders are valid, qualified bidders. In this way, we assure all bidders that every bidder has met the same conditions to be able to bid in our auctions.
Your credit card will only be charged if you successfully win an item in auction.
Can I look at the items before I bid?
For most auctions we host a Preview Inspection. Each auction will have information on whether a preview day is available under “Auction Details”. If there is a specified preview time, you may preview auction items on that day and during the frame stated.
Do you ship items and how much do you charge?
Shipping is offered for auctions that are based out of our Palm Bay, FL warehouse only. We charge palletizing fees starting at $30 for a standard pallet and goes up for oversized or complex pallets. We ship via Common Freight Carrier through a Freight Broker and FedEx Ground for smaller items. Bidders are always welcome to arrange their own freight and send us their BOL. All on site auctions require bidders to pick their items up from the restaurant it self. Each auction will state whether shipping is offered or not under the “Auction Details”.
How long do I have to pay for my items?
Payment is expected as soon as the auction closes. If your card fails to go through following the auction closing, a member from our Customer Service team will follow up with you regarding an alternate form of payment. Each auction has a deadline for payment. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Any item not paid for in full by the stated payment deadline will be automatically charged to the credit card on file for your bidder number. If a credit card is invalid or cannot be charged for any reason, ownership of the items will revert to the Seller, who may resell or dispose of the items at Seller’s discretion.
How long do I have to pick up my items?
Each auction has a deadline for pick-up. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Bidders who fail to pick up purchases by the removal deadline will lose their items. These abandoned items ownership will revert to the Seller, who may resell or dispose of them. Any funds paid will be forfeited to Seller for failure to abide by auction terms and conditions.
Do I have to pay sales tax?
We are required to collect sales tax for all applicable sales. If you are a Tax Exempt bidder, you must upload your Tax Exempt Certificate to your Bidder Account prior to the auction close. No refunds of sales tax will be issued after payment has been made.
How does the Auto-Extend feature work?
If an item receives a bid within the final Three (3) minutes of that items closing, the ending time for that specific item will automatically be extended to Three (3) minutes and it will continue to extend to Three (3) minutes for as long as bids are placed for that item. This feature prevents “sniping” or “snipe bidding” and allows all bidders an equal opportunity to be the high bidder if they so choose.
How will I know if I am the high bidder?
You can check to see if you’re the high bidder by viewing your bidder profile or clicking the review bids button located at the bottom of each auction. Additionally, we will send your invoice by e-mail within a couple of hours after the auction closes with a list of the items you have won.
Is there a Buyer’s Premium?
Yes, our standard premium is 15% but sometimes the premium will be less. You can find the buyers premium for each auction stated in the “Auction Details”. We do offer a 3% discount for bidders paying in Cash. You must email the website at email@example.com prior to the auction close to be approved to be a cash buyer. Buyers Premium will be charged for every transaction to cover the costs of running the auction.
What forms of payment do you accept?
We accept the following payment options: Credit Card, Cash (3% Discount), Certified Check (3% Discount), Zelle (2% Discount), Wire Transfer (2% Discount)